Refunds and Returns

1. Return Policy

At Simple Step, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you can return the product under the following conditions:

Returns must be made within 30 days from the date of delivery.
The product must be in its original condition, unused, and with all original tags and packaging intact.
Items that are damaged, worn, or altered may not be accepted for return.

2. How to Return an Item

To return an item, please follow these steps:

Contact Us: Reach out to our customer support team at [info@simplestep1.com] to initiate the return process. Provide your order number and reason for return.
Prepare the Package: Repack the item securely in its original packaging, including any accessories, tags, or documentation that came with the product.
Return Shipment: Our customer support team will provide you with the return address and instructions. You will need to arrange the return shipment through your preferred courier service.

3. Refund Process

Once we receive your returned item and it passes our inspection, we will process your refund. The refund will be issued as follows:

Cash on Delivery (COD) Orders: Refunds for COD orders will be processed through a bank transfer or other agreed-upon method. Please provide your bank account details to our customer support team for the refund.

4. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process mentioned above. Once your return is received and inspected, we will send out the new item. Please note that exchanges are subject to product availability.

5. Non-Returnable Items

Certain items are non-returnable, including:

Items marked as final sale.
Gift cards.
Custom or personalized items.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately at [info@simplestep1.com]. Provide your order number and details of the issue. We will arrange for a replacement or refund as quickly as possible.

7. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item received is damaged or defective.
We recommend using a trackable shipping service or purchasing shipping insurance for return shipments, as we cannot guarantee that we will receive your returned item.

8. Contact Us

If you have any questions about our Refunds and Returns policy, please contact us at:

Email: info@simplestep1.com