Documentation
Welcome to the Simple Step Documentation page. Here you will find all the necessary information to help you navigate our website, understand our policies, and make the most out of your shopping experience with us.
1. About Us
Learn more about Simple Step, our mission, and the values that drive our brand. Meet the team behind the shoes and discover what makes us unique.
2. How to Shop
Step-by-step guide on how to browse our collection, add items to your cart and complete your purchase.
3. Account Management
Instructions on how to create an account, update your profile, reset your password, and manage your orders.
4. Payment Methods
Details about our accepted payment methods, including our Cash on Delivery (COD) option, and information on completing your purchase.
5. Shipping Information
Everything you need to know about our shipping process, delivery times, and how to track your order.
6. Returns and Refunds
A comprehensive guide on how to return a product, our refund process, and our policy on exchanges and non-returnable items.
7. FAQs
Answers to frequently asked questions about our products, ordering process, shipping, returns, and more.
8. Contact Us
How to reach our customer support team for any inquiries or issues. Includes our contact email, phone number, and business address.
9. Terms and Conditions
Review our Terms and Conditions to understand the rules and guidelines for using our website and services.
10. Privacy Policy
Information on how we collect, use, and protect your personal data.
Detailed Sections
1. About Us
Simple Step is dedicated to providing high-quality footwear that combines comfort, style, and affordability. Founded by Muhammad Aleem Yaseen, our brand is committed to delivering exceptional customer service and a seamless shopping experience.
2. How to Shop
Browse Products: Navigate through our collections using the menu bar. You can filter products by category, size, color, and more.
Product Details: Click on a product to view detailed descriptions, sizes, and customer reviews.
Add to Cart: Select your preferred size and click “Add to Cart.”
Checkout: Click on the cart icon, review your items, and proceed to checkout. Fill in your shipping details and complete the purchase.
3. Account Management
Create an Account: Click on “Sign Up” at the top of the page, fill in your details, and create a password.
Update Profile: Log in to your account, go to “My Account,” and update your personal information.
Reset Password: Click on “Forgot Password” and follow the instructions to reset your password.
Manage Orders: View your order history and track current orders from your account dashboard.
4. Payment Methods
Cash on Delivery (COD): Pay for your order in cash when it is delivered to your doorstep. Ensure you have the exact amount ready, as our delivery personnel may not have changed.
5. Shipping Information
Shipping Locations: We ship to all locations within Pakistan.
Shipping Costs: Standard shipping is free across Pakistan.
Delivery Time: Orders are typically delivered within 3-7 business days. You will receive a tracking number once your order is dispatched.
6. Returns and Refunds
Return Process: Contact our customer support to initiate a return within 30 days of delivery. Ensure the product is in its original condition.
Refunds: Refunds for COD orders will be processed through bank transfer. Provide your bank details to our support team.
Exchanges: Follow the return process and specify the desired exchange item. Exchanges are subject to availability.
7. FAQs
Order Tracking: How can I track my order?
Sizing: How do I choose the right size?
Product Care: How should I care for my shoes?
Return Policy: What items are non-returnable?
8. Contact Us
Email: info@simplestep1.com