Help Center
Welcome to the Simple Step Help Center. Here you’ll find answers to common questions, detailed guides, and support resources to assist you with your shopping experience.
1. Frequently Asked Questions (FAQs)
Ordering and Payment
How do I place an order?
Browse our collection, select your preferred items, add them to your cart, and proceed to checkout. Fill in your shipping details and choose Cash on Delivery (COD) to complete your purchase.
What payment methods do you accept?
We currently accept Cash on Delivery (COD) for all orders within Pakistan.
Can I cancel or change my order?
If you need to cancel or change your order, please get in touch with our customer support team as soon as possible. Once an order has been processed and shipped, we may not be able to accommodate changes or cancellations.
Shipping
Where do you ship?
We ship to all locations within Pakistan.
How much does shipping cost?
Standard shipping is free across Pakistan.
How long will my order take to arrive?
Orders are typically delivered within 3-7 business days from the date of dispatch. You will receive a tracking number once your order is shipped.
Returns and Refunds
What is your return policy?
You can return items within 30 days of delivery, provided they are in original condition with tags and packaging intact. Certain items, such as final sale items, gift cards, and personalized products, are non-returnable.
How do I return an item?
Contact our customer support team to initiate a return. Repack the item securely and send it back to us using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the item is damaged or defective.
When will I receive my refund?
Once we receive and inspect your returned item, we will process your refund through bank transfer. Please allow up to 14 business days for the refund to appear in your account.
Exchanges
Can I exchange an item?
Yes, you can exchange an item for a different size or color. Follow the return process and specify the desired exchange item. Exchanges are subject to product availability.
2. Account Management
How do I create an account?
Click on “Sign Up” at the top of the page, fill in your details, and create a password. You’ll receive a confirmation email to activate your account.
How do I reset my password?
Click on “Forgot Password” on the login page and follow the instructions to reset your password.
How do I update my account information?
Log in to your account, go to “My Account,” and update your personal information.
3. Product Information
How do I choose the right size?
Refer to our size chart on the product page to find the best fit for you. If you have any doubts, please contact our customer support team for assistance.
What materials are used in your shoes?
Each product description includes detailed information about the materials used. If you need more information, please contact us.
How should I care for my shoes?
Follow the care instructions provided with your shoes. Generally, we recommend keeping them clean, dry, and stored in a cool place. Avoid direct exposure to sunlight for prolonged periods.
4. Contact Us
If you have any questions or need further assistance, please reach out to our customer support team:
Email: info@simplestep1.com
5. Additional Resources
Size Guide: Detailed size charts for all our products.
Order Tracking: Track your order status using your tracking number.
Return Policy: Complete details on how to return or exchange items.
Shipping Information: Comprehensive guide on our shipping methods and policies.
Terms and Conditions: Understand the rules and guidelines for using our website and services.
Privacy Policy: Learn how we handle your personal information.