Frequently Asked Questions (FAQs)
Ordering and Payment
1. How do I place an order?
To place an order, browse our collection, select your preferred items, add them to your cart, and proceed to checkout. Fill in your shipping details and choose Cash on Delivery (COD) to complete your purchase.
2. What payment methods do you accept?
We currently accept Cash on Delivery (COD) for all orders within Pakistan. This means you can pay for your purchase in cash when it is delivered to your doorstep.
3. Can I cancel or change my order?
If you need to cancel or change your order, please contact our customer support team as soon as possible. Once an order has been processed and shipped, we may not be able to accommodate changes or cancellations.
4. How do I know if my order was successful?
You will receive a confirmation email with your order details once your purchase is complete. If you do not receive this email, please check your spam folder or contact our customer support team.
Shipping
5. Where do you ship?
We ship to all locations within Pakistan.
6. How much does shipping cost?
Standard shipping is free across Pakistan.
7. How long will my order take to arrive?
Orders are typically delivered within 3-7 business days from the date of dispatch. You will receive a tracking number once your order is shipped, which you can use to track your order.
8. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your delivery through our courier partner’s website.
Returns and Refunds
9. What is your return policy?
You can return items within 30 days of delivery, provided they are in original condition with tags and packaging intact. Certain items, such as final sale items, gift cards, and personalized products, are non-returnable.
10. How do I return an item?
Contact our customer support team to initiate a return. Repack the item securely and send it back to us using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the item is damaged or defective.
11. When will I receive my refund?
Once we receive and inspect your returned item, we will process your refund through bank transfer. Please allow up to 14 business days for the refund to appear in your account.
12. Can I exchange an item?
Yes, you can exchange an item for a different size or color. Follow the return process and specify the desired exchange item. Exchanges are subject to product availability.
Product Information
13. How do I choose the right size?
Refer to our size chart on the product page to find the best fit for you. If you have any doubts, please contact our customer support team for assistance.
14. What materials are used in your shoes?
Each product description includes detailed information about the materials used. If you need more information, please contact us.
15. How should I care for my shoes?
Follow the care instructions provided with your shoes. Generally, we recommend keeping them clean, dry, and stored in a cool place. Avoid direct exposure to sunlight for prolonged periods.
Account Management
16. How do I create an account?
Click on “Sign Up” at the top of the page, fill in your details, and create a password. You’ll receive a confirmation email to activate your account.
17. How do I reset my password?
Click on “Forgot Password” on the login page and follow the instructions to reset your password.
18. How do I update my account information?
Log in to your account, go to “My Account,” and update your personal information.
Contact Us
19. How can I contact customer support?
If you have any questions or need further assistance, please reach out to our customer support team:
Email: info@simplestep1.com